Help
Frequently asked questions
Answers to what we hear most from our candle-loving customers.
Orders
When will my order ship?
Orders placed before 2pm Pacific on a business day are usually packed and shipped within 1–2 business days from our West Kelowna studio.
Can I change or cancel my order?
Email litcandleskelowna@gmail.com as soon as possible — if it hasn't shipped yet, we'll do our best to help.
Candle care
How do I get the best burn from my candle?
Trim the wick to about 6mm before every burn, and let the first burn go until the wax melts fully to the edges of the jar. This prevents tunnelling and helps your candle burn evenly for its full life.
How long should I burn a candle at a time?
We recommend burning for no more than 3–4 hours at a stretch, and always on a heat-safe, level surface away from drafts and anything flammable.
Shipping
Do you ship outside of Canada?
We currently ship across Canada, with select shipping available to the US. Rates and delivery estimates are calculated at checkout based on your address.
Returns
What is your returns window?
Unused, unlit candles can be returned within 30 days of delivery. See our returns & refunds policy for details.
Wholesale
Do you offer wholesale pricing?
Yes — visit our wholesale page to apply for a trade account.
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